Most standard non decorated items will be ready to ship within 2 days of receiving the order. Decorated items are generally ready in 10-14 days. On occasion some popular items may be backordered or if it is an unusual size it may need to be specially ordered. You will be made aware of this within 48 hours of placing the order online.
To keep our prices and shipping rates as low as possible, we often ship directly from our suppliers, which means the fastest delivery to your door.We strive to keep shipping, packaging and handling costs to a minimum and will do our best to make sure that you order ships on time at the least possible cost. Shipping costs stated for your order are considered to be an estimate and final charges will be billed at the actual rate charged by the carrier (higher or lower).
At this time we do not ship to PO Boxes, military bases, or to foriegn countries. Expedited shipping for next day or second require orders to be placed by 9:00 in your time zone. Rates are billed as charges by the carrier plus a $3.00 handling fee.
On occasion we may send you an email reminding you of a sale, a reason to reach out to us, or some other reason that we believe you can’t live without. What we won’t do is ever sell your information, loan, give, barter, etc. You are our customer and we value that relationship.
We accept returns within 30 days of purchase for non-decorated apparel. Garments that have been decorated and custom garments are not eligible for return. All returns must have either the sales receipt or the packing slip. All returned merchandise must be unworn, unaltered, and not have been laundered. Unfortunately, if the tags have been removed or altered, we cannot accept those items. All returns are subject to supplier terms and conditions, and a return authorization is required. Any item returned without an RA number is not eligible for a refund. Restocking fees vary by manufacturer and all returns are subject to manufacturer restock fees. The customer is responsible for all return shipping charges on the items being returned for any reason other than the product being defective.
If the item you purchased has a material defect, is incorrect, or different than what was ordered, we will cheerfully refund your money or exchange the product.
Special Order Returns: While we are happy to order in special sizes or have something custom-made for you, we simply can’t accept returns of those items. The reason for that is that they have been specifically made for you, and are not something that can be used by another customer.
Email us at firstname.lastname@example.org with the reason for your return and we will respond with instructions and return authorization to send with the product. Once your return is received and processed, we will promptly issue a full credit, less your original shipping charges. Please allow up to 15 days for your credit to be completed.
*All returns must have a return authorization number and must be received within 30 days of the order date. Please call if you have any questions: 602.730.7252
Claims for damaged, missing, or incorrect items must be made within 72 hours of receipt of your order. All claims must be made in writing, via email to email@example.com. Please inspect your order prior to decorating, since claims cannot be made on merchandise after the purchase.
If you would like to place an order and pay by personal check, money order, or cashiers check, you can do so by completing an order form and mailing it with your payment. (Note: Orders with payment by personal check will ship once your check clears your bank, which is usually 5-7 days. Payment by cashiers check or money order ship within 2 business days, however we reserve the right to wait 5 days).