Most standard non decorated items will be ready to ship within 2 days of receiving the order. Decorated items are generally ready in 10-14 days. On occasion some popular items may be backordered or if it is an unusual size it may need to be specially ordered. You will be made aware of this within 48 hours of placing the order online.
To keep our prices and shipping rates as low as possible, we often ship directly from our suppliers, which means the fastest delivery to your door.We strive to keep shipping, packaging and handling costs to a minimum and will do our best to make sure that you order ships on time at the least possible cost. Shipping costs stated for your order are considered to be an estimate and final charges will be billed at the actual rate charged by the carrier (higher or lower).
At this time we do not ship to PO Boxes, military bases, or to foriegn countries. Expedited shipping for next day or second require orders to be placed by 9:00 in your time zone. Rates are billed as charges by the carrier plus a $3.00 handling fee.
On occasion we may send you an email reminding you of a sale, a reason to reach out to us, or some other reason that we believe you can’t live without. What we won’t do is ever sell your information, loan, give, barter, etc. You are our customer and we value that relationship.
We accept returns within 30 days of purchase or from the delivery date if it was sent from our website. All returns must have either the sales receipt or the packing slip. All returned merchandise must be unworn,unaltered, and not have been laundered. Unfortunately if the tags have been removed or altered we cannot accept those items.
If the item you purchased has a material defect or is somehow different than what was ordered, we will cheerfully refund your money or exchange the product.
Special Order Returns: While we are happy to order in special sizes or have something custom made for you, in most cases we simply can’t accept returns of those items. The reason for that is that they have been specifically made for you, and may not be something that can be used by another customer. We will determine this on a case by case basis.
Email us at email@example.com with the reason for your return and we will respond with instructions and return authorization to send with the product. Once your return is received and processed, we will promptly issue a full credit, less your original shipping charges. Please allow up to 15 days for your credit to be completed.
*All returns must have a return authorization number and must be received within 30 days of the order date. Pleae call if you have any questions: 602.730.7252
Claims for damaged, missing, or incorrect items must be made within 72 hours of receipt of your order. All claims must be made in writing, via email to firstname.lastname@example.org. Please inspect your order prior to decorating, since claims cannot be made on merchandise after the purchase.
If you would like to place an order and pay by personal check, money order, or cashiers check, you can do so by completing an order form and mailing it with your payment. (Note: Orders with payment by personal check will ship once your check clears your bank, which is usually 5-7 days. Payment by cashiers check or money order ship within 2 business days, however we reserve the right to wait 5 days).